FAQs

Repayments & Fees

Understand your repayment amounts, fees, settlement options and what to do if you experience financial difficulty.

Transparent pricing

Understand your repayment breakdown

Flexible support

Know your options during difficulty

Early settlement

Settle your loan when you choose

1

How much will my repayments be?

Your repayment amount will be clearly shown before you accept your loan offer.

You will see

  • The total loan amount
  • All fees and interest
  • The total amount repayable
  • The repayment date

There are no hidden charges. The amount shown in your loan agreement is the amount you agree to repay.

2

Are there any fees or charges?

Yes — as permitted under the National Credit Act, your loan may include certain fees and charges.

This may include

  • An initiation fee
  • Interest
  • A monthly service fee (where applicable)

All fees and charges are disclosed upfront before you accept your loan.

If a payment is missed, default-related charges may apply as permitted by law.

We are committed to transparent pricing and responsible lending.

3

Can I settle my loan early?

Yes. You may settle your loan early at any time.

If you choose to settle early

  • You will only pay the outstanding capital, accrued interest and permitted fees up to the settlement date.
  • No additional penalties will be charged beyond what is allowed under the National Credit Act.

To request a settlement amount, please contact us or log into your profile.

4

What should I do if I can’t afford a payment?

If you are experiencing financial difficulty, please contact us as soon as possible — ideally before your repayment date.

Early communication allows us to

  • Discuss your situation
  • Explore possible arrangements where appropriate
  • Help prevent your account from falling further into arrears

Ignoring the issue may result in

  • Default charges
  • Negative credit reporting
  • Possible legal action if the account remains unpaid

We encourage customers to reach out early — our goal is responsible and fair engagement.

Need support?

We’re here to help

If you need help understanding your repayments, fees or repayment options, our support team can assist you.