Introduction
nlase (Pty) Ltd, trading as n’lase (“n’lase”, “we”, “us”, “our”), respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).
By using our website or applying for credit, you agree to the terms of this Privacy Policy.
Who we are
nlase (Pty) Ltd is a registered Credit Provider under the National Credit Act.
Registration details
NCR Registration Number: NCRCP22878
We are regulated by the National Credit Regulator.
What personal information we collect
We may collect different categories of personal information, depending on how you use our website or services.
Identification information
Such as your full name, ID number and contact details.
Financial information
Such as bank account details, income and transaction information.
Credit information
Such as credit history and repayment behaviour.
Technical information
Such as IP address and device data.
How we collect your information
We collect personal information directly from you, through online forms, secure verification systems, recognised credit reporting bodies, industry data associations and banking system participants where consent is required.
Why we process personal information
We process personal information for lawful and legitimate business, regulatory and service-related purposes.
This may include
- Assessing credit applications
- Conducting affordability assessments
- Verifying identity
- Preventing fraud
- Complying with legal obligations
- Reporting credit performance
- Improving our services
Legal basis for processing
We process personal information where you have provided consent, where processing is necessary for a contract, where required by law or where it protects legitimate interests.
Sharing of personal information
We may share personal information with parties involved in credit assessment, fraud prevention, regulatory compliance and professional support.
This may include
- Recognised credit reporting bodies
- Industry data associations
- Banking system participants
- Fraud prevention agencies
- Regulatory authorities
- Professional advisers
We do not sell personal information.
Data security
We implement reasonable technical and organisational safeguards, including encryption, access controls and secure storage systems.
While safeguards are in place, no system can guarantee absolute security.
Retention of personal information
We retain personal information only as long as necessary to fulfil the purpose for which it was collected and to comply with legal and regulatory requirements.
Your rights under POPIA
You have rights regarding your personal information under POPIA.
You may have the right to
- Access your personal information
- Request correction of your personal information
- Request deletion where permitted
- Object to certain processing
- Withdraw consent where applicable
- Lodge a complaint with the Information Regulator
Complaints to the Information Regulator
If you believe your personal information has been processed unlawfully, you may lodge a complaint with the Information Regulator in South Africa.
Information Regulator details
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za
We encourage you to contact us first so we can try to resolve your concern.
PAIA manual
In accordance with the Promotion of Access to Information Act (PAIA), nlase (Pty) Ltd maintains a PAIA Manual.
A copy of the PAIA Manual is available upon request.
Marketing communications
You may receive marketing communications if you have consented or are an existing customer and have not opted out.
You may opt out at any time.
Cookies and website usage
Our website may use cookies or similar technologies to improve user experience and enhance security.
You may manage cookie preferences through your browser settings.
Updates to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Privacy commitment
Protecting your information
We are committed to processing personal information responsibly, securely and in line with applicable South African privacy laws.